West Chester Alert

Please note we will run on an adjusted schedule for the Fourth of July holiday.

FAQ - Before your visit

Important forms

If you are receiving a spa treatment for the first time, we ask that you arrive 10 minutes early to complete necessary consultation paperwork. Below are links to our client consultation forms. If you would prefer to print out and complete the appropriate form ahead of time, please bring it with you the day of your service.

Children

Kids Zone is available for children ages 8 weeks to 13 years while spa patrons enjoy their services. Please ask the spa receptionist if Kids Zone is open during your scheduled appointment time. All massage clients under the age of 18 must be accompanied by an adult throughout the entire service.

Age requirements

The spa has an adult oriented atmosphere. We are not able to accept children under the age of 13. A parent or guardian must be present during the service and give signed consent for any body treatments given to clients under the age of 18.

Cancellation policy

acac enforces a 24-hour cancellation policy for all spa appointments. Payment in full is expected for any appointment missed or cancelled within 24 hours of the appointment time.

Product returns

Returns can only be accepted on unopened products within 14 days of purchase.

Personal belongings

The spa is not responsible for personal belongings and we cannot be responsible for chemical damage done to clothing or belongings. Please remove personal clothing and change into salon robes.

Running late

We pride ourselves on servicing all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running late for an appointment, we will do everything possible to satisfy you, keeping our other patrons in mind. We realize that your time is valuable. If we are running more than 15 minutes late for your appointment you will receive 15% off of your service that day.

Cell phones

For the courtesy of other clients, we ask that all clients silence and refrain from using their cell phones while in the day spa. Phones may be used in the main club area.

Pricing

Our prices do not reflect gratuities. For your convenience, gratuity envelopes are provided at the Spa Services desk. All prices are subject to change without notice.

Medical conditions

A doctor’s note is required for anyone with a severe medical condition receiving a service.

Contact the spa at 610-436-6200 for additional information and to schedule an appointment.