COVID-19 Member FAQ

Membership FAQs

Q: When will the clubs be reopening for business?
A: We anticipate re-opening all of our clubs in some capacity during the month of June. This date will depend on the individual location of the facility. In Virginia, we expect to open after the expiration of the Governor’s stay at home order on June 10. In Maryland and Pennsylvania, we are preparing for opening on June 19.

Q: Will acac be billing me on June 1?
A: We will be billing all members for membership dues on June 1, prorated for the number of days we expect to be open during the month at your club. For Virginia, this will be a 30% discount and in Maryland and Pennsylvania, a 60% discount will be deducted from your usual dues. If you have frozen or cancelled your membership, you will not be billed. If we are not permitted to open on the planned dates, additional discounts will be applied to the next month’s dues.

Q: What if I elected into the April billing offer? When will I receive my free month?
A: If you elected into the optional April billing offer to receive a free month, and are outside your initial 12 month membership agreement, your July billing will reflect $0 to honor your free month and you will be billed the pro-rated amount listed above for June. If you elected into the optional April billing offer to receive a free month, and are inside your 12 month membership agreement, your free month will be applied to the end of your contract and you will be billed the pro-rated amount listed above for June.

Q: How can I get information on the outdoor and virtual offerings that are available to me?
A: For information on the outdoor amenities available at your club location, click here. For information on the virtual group exercise classes available to members, click here.

Q: I have a question about my membership. How can I speak to someone?
A: If you have any questions about your member account, please contact us via email at accountsupport@acac.com or via phone at 434.817.2357, Monday through Friday, 9:00am to 5:00pm. Your patience is appreciated in allowing 48 hours for response, as we are operating with a limited team.

Q: How is acac taking care of its team?
A: Since announcing our closure, acac has agreed to pay its team members who are no longer able to work over $1.5 million in compensation, early vacation, and health care benefits. acac will also be  providing health care coverage for all eligible team members through June. In addition, we have done our best to allow some of our team to continue working for a short period of time making improvements to our facilities while the clubs have been closed.

Q:  Will I be able to continue the p.r.e.p. program once my club reopens?
A:  Yes, you will be able to use the remaining days on your p.r.e.p. membership as soon as club access is restored.

Q: Am I allowed to continue training with my personal trainer?
A: Yes, you may continue with your personal trainer outside the club so long as you are adhering to all state local and national guidelines. Please contact your trainer directly to arrange this option.

Q: How is acac handling swim lessons that I already purchased but were interrupted by the shutdown?
A: Your group swim lesson sessions will simply restart once we reopen and private packages will remain in place. We are excited to welcome our members back in the pool to get ready for summer swim season!

Q: Why didn’t I receive notifications about outdoor amenities / club billing?
A: We make every effort to communicate with our members in a timely manner once decisions about billing or operations are made. We most often share information via signage in the facility, the rotating TV screens, on social media, and via email to our membership base. We urge you to subscribe to our member updates so you do not miss important communication moving forward.

 

2020 - June COVID--19 Account Support

  • Your patience is appreciated while we work to help our members. Please allow 48 hours for team member response, as we are working with a limited team. Hours of operation are Monday - Friday, 9:00am - 5:00pm. Thank you!