COVID-19 Member FAQ
Dear acac community:
No doubt this has been the hardest week in the 36 years we have been in business. It has been full of social distancing, crowded stores, and a great deal of uncertainty. We have received many positive messages from our members and these warm wishes are truly appreciated.
For such an active group, we know it has been difficult to change workout routines. What gives us hope is how many of you have been sharing your home workouts with us, offering ideas for staying active, or continuing to exercise with your acac personal trainers. While we are eager to return to the club with you soon, we hope you have been taking advantage of our on-demand offerings and we will be adding even more during the coming days.
Since announcing the closure of our clubs, we have received hundreds of messages; most of these are centered around two key questions: What is acac doing for its team and will acac be billing me on April 1?
How is acac taking care of its team?
Since announcing our closure, acac has agreed to pay its team members who are no longer able to work over $1.5 million in compensation, early vacation, and health care benefits. acac will also be extending its health care coverage for all eligible team members through April 30. In addition, we have done our best to allow some of our team to continue working for a short period of time making improvements to our facilities while the clubs have been closed.
Will acac be billing me on April 1?
acac will not be billing members for regularly scheduled dues on April 1.
Although members will not be billed for membership dues, any non-dues charges that were billed to your account in March, including summer camp payment plans, will be debited.
Due to low levels of staffing, we are unable to process new membership freezes or cancel requests at this time. We ask you to contact the clubs upon re-opening to make adjustments to your membership status.
For all other inquiries, please read our FAQs below. This will be an evolving space to share more information as it becomes available.
We really miss seeing our members and our team every day. While this epidemic is certainly causing feelings of anxiety and fear in many, we know our acac community is a powerful one, and we are determined to emerge even stronger once this crisis has passed. Thank you for your continued trust and patience and we look forward to being your partners in fitness and wellness for the next 36 years.
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Q: What happens to my $30 days for $30 membership?
A: acac donates every dollar from our $30 for $30 sales to philanthropic partners, with over $1,000,000 raised so far for a variety of causes. While we will not refund or pause these memberships, any days remaining may be used once the club reopens.
Q: Will I be able to continue the p.r.e.p. program once my club reopens?
A: Yes, you will be able to use the remaining days on your p.r.e.p. membership as soon as club access is restored.
Q: Am I allowed to continue training with my personal trainer?
A: Yes, you may continue with your personal trainer outside the club so long as you are adhering to all state local and national guidelines. Please contact your trainer directly to arrange this option.
Q: How is acac handling swim lessons that I already purchased but were interrupted by the shutdown?
A: Your group swim lesson sessions will simply restart once we reopen and private packages will remain in place. We are excited to welcome our members back in the pool to get ready for summer swim season!
Q: Is there a refund process for afterschool?
A: Any afterschool sessions that were missed due to club closures will be credited back to your account for future use.
Q: Why didn’t I receive notifications that the clubs were closing?
A: We made every effort to communicate with our members in a timely manner once the decision to close our clubs was made. We most often share information via signage in the facility, the rotating TV screens, on social media, and via email to our membership base. We urge you to subscribe to our member updates so you do not miss important communication moving forward.