PA Clubs Reopening FAQ

We are excited to announce that fitness clubs have been cleared to open per Governor Wolf’s phase green plans to re-open Pennsylvania. All fitness clubs are permitted to open at 50% capacity, subject to a number of guidelines and rules designed to help clubs operate as safely as possible. We are thrilled to announce that acac West Chester and Eagleview will be re-opening our doors to members beginning this Friday, June 26!

The team at acac has been actively monitoring and preparing for the safe and effective re-opening of our clubs. With continual review of the recommendations from state and local health officials, the CDC, and our Emergency Response Team, we have put into place a comprehensive plan that meets or exceeds all guidelines set by the state of Pennsylvania for a safe return to exercise. For more information on our plans to re-open, and answers to your questions including our new safety and sanitation protocols, please read below.

. . .

ACAC West Chester
Club Hours: Monday – Friday, 5:00am to 7:00pm  |  Saturday- Sunday, 7:00am to 1:00pm
Waterpark Lap Swimming  Hours: Monday – Friday, 6:00am to 8:00am  |  Saturday – Sunday 7:00am to 9:00am
Waterpark Rec Swimming Hours: Monday – Friday available in 2 hour reservations —  12:00pm to 2:00pm  |  2:30pm to 4:30pm  |  5:00pm to 7:00pm  |   Saturday – Sunday available in 2 hour reservations — 9:30am to 11:30am  |  12:00pm to 2:00pm  |  2:30pm to 4:30pm  |  5:00pm to 7:00pm
Activity Pool Rec Swimming Hours:  2 hour reservations available daily — 9:30am to 11:30m  |  12:00pm to 2:00pm  |  2:30pm to 4:30pm  |  5:00pm to 7:00pm
Indoor Lap Pool Hours:  Monday – Friday 6:00am to 8:00am and 1:00pm to 7:00pm  |  Saturday – Sunday, 7:00am to 1:00pm
Indoor Warm Water Pool Hours: Monday – Friday, 6:00am to 8:00am and 1:00pm to 7:00pm  |  Saturday – Sunday, 7:00am to 1:00pm.  Adult Only.
Kids Zone Hours: Monday – Sunday, 8:30am – 12:00 pm | Monday – Thursday, 3:30-7:00pm
Spa Hours: Tuesday, 9:00am – 12:00pm | Thursday, 12:00 – 5:00pm | Saturday, 10:00am – 1:00pm
Available Services: Indoor Group Exercise Classes, Indoor Strength and Cardio, Indoor Aquatics, Warm Water Pool, Locker Rooms, Outdoor Cafe, acac Water Park, Summer Camp, Indoor Café, The Spa at acac
Unavailable at this time:  Basketball Courts, Hot Tubs, Steam Rooms, Saunas, Bath Towel Service

ACAC Eagleview
Club Hours:  24/7 with member keytag
Staffed Hours:
Monday – Thursday, 7:00am to 1:00 pm and 4:00pm to 7:00pm  |  Friday, 7:00am to 1:00pm  |  Saturday, 8:00am to 12:00pm
Available Services: Strength and Cardio, 24/7 Member Key Tag Access
Unavailable at this time: Locker Room Showers, Bath Towel Service, Kids Zone

. . .

PA Club Re-Opening Operational Guidelines

Kids ZoneWest Chester
Notes:

• Available Monday – Sunday,  8:30am to 12:00pm  |  Monday – Thursday, 3:30 – 7:00pm

• Access is reserved for acac members with an active membership. Service is available in 75-minute increments, no reservations required but space is limited.

• At this time, acac team members are asked to avoid physical contact with the children, unless in the event of an emergency.

• We are unable to change diapers or assist children with using the restroom – parents will be contacted to help children needing bathroom assistance.

• We are unable to feed children who need assistance.

• An age-appropriate mask policy will be enforced. Please see operational guidelines link above for further detail.

• Some toys and play structures may not be available for safety.

The Spa at acac –  West Chester
Notes:

•  Services available: massage, limited skincare services, spray tans, eyelash extensions / lifts / tinting.

•  Call during the following times for an appointment: Tuesdays from 9:00am – 2:00pm, Thursdays from 12:00 – 5:00pm, Saturdays 10:00am – 1:00pm. Outside of these times, please email Beth for an appointment: bethca@acac.com

. . .

PA Club Re-Opening FAQ

Q: How many members can be in the club at a time? How is acac going to manage capacity?
A: PA Fitness clubs have been authorized to operate at 50% capacity based on county guidance. You can check your club’s capacity prior to leaving your home at acac.clubautomation.com/capacity-status.

Q: When is Kids Zone opening?
A: We are focusing on opening the clubs safely for our general member population. Shortly after operations are confirmed to be operating smoothly, we will look to re-open our Kids Zone childcare centers – around July 6.

Q: Is towel service available?
A: Hand towels are available for member use, but bath towel service may not be available at your club location.

Q: Do I need to register for classes?
A: Due to limited capacities, all group exercise classes will require pre-registration. Please register online or using the acac app (instructions below). 

Q: Do I need to wear a mask?
A: Wearing of masks or facial coverings is required by all member-facing acac team members. Members are required to wear masks when entering the club and encouraged while indoors when not exercising. Masks are required on the p.r.e.p. healthquest area, even during exercise.

Q: How is acac going to clean the club?
A: acac has developed extensive cleaning protocols and acquired all necessary cleaning agents to thoroughly clean the club daily. All details of our new cleaning procedures and processes can be found at acac.com/clean.

Q: What screening precautions are in place?
A: Members and team members with a temperature reading of 100.4 or higher and/or failing any of the Cleared for Entry screening questions related to signs/symptoms of COVID-19 may not return to acac until he/she has documented permission from his/her doctor stating that he/she does not present a risk for transmitting COVID-19.

Q: How will acac maintain physical distancing?
A: All class capacities will be reduced to provide for 10 feet of distance between members. Cardio equipment and strength equipment will be distanced as needed or removed from service.

Q: What restrictions remain for indoor pools?
A: Indoor aquatics centers are available for member use. All swimmers should maintain six feet of distance at all times from other swimmers and follow club protocol regarding safety. Registrations will continue for recreational swimming. Reservations are no longer required for lap swimming.

Q: Are there parts of the club that will not reopen?
A: Hot tubs, steam rooms, & saunas must remain closed according to local health guidelines. 

Q: How can acac support those who have underlying health conditions?
A: Virtual class offerings are included with membership and are a great way to exercise for those concerned about indoor activities.

Q: How can I reactivate my membership?
A: Simply email accountsupport@acac.com or come by the club to activate your membership.

Q: How can I start using remaining sessions on my account?
A: Any sessions remaining on your account will be there when you return and you can begin using them when you are ready.

Q: Are there any changes to the guest policy?
A: For the safety of our members, acac is not allowing guest access to the clubs at this time.

Q: How will acac deliver group exercise classes?
A: Group Classes will be delivered in several formats: inside and virtual. Simply pick the right type of class for you when you are ready to get started. Updated group exercise schedules for indoor and outdoor offerings can be found at acac.com/group-exercise and register through member portal or app (instructions below). For virtual class registration, please visit: https://virtualhealthpartners.com/acac.

. . .

ACAC APP / ACCOUNT HELP

• How to access the acac member portal

• How to download the acac app

• Other questions? Need account help? Email us at acacmembership@acac.com