PA Clubs Reopening FAQ

We are excited that fitness clubs have been cleared to open per Governor Wolf’s phase green plans to re-open Pennsylvania. All fitness clubs are permitted to open at 50% capacity, subject to a number of guidelines and rules designed to help clubs operate as safely as possible. We are thrilled to announce that acac West Chester and Eagleview are open as of Friday, June 26!

The team at acac has been actively monitoring and preparing for the safe and effective re-opening of our clubs. With continual review of the recommendations from state and local health officials, the CDC, and our Emergency Response Team, we have put into place a comprehensive plan that meets or exceeds all guidelines set by the state of Pennsylvania for a safe return to exercise. For more information on our plans to re-open, and answers to your questions including our new safety and sanitation protocols, please read below.

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ACAC West Chester
Club Hours: Monday – Friday 5:00am to 8:00pm  |  Saturday- Sunday 7:00am to 3:00pm
Waterpark Lap Swimming  Hours: Monday – Friday, 6:00am to 8:00am  |  Saturday – Sunday 7:00am to 9:00am
Waterpark Rec Swimming Hours: Monday – Friday 3:30pm to 7:00pm  |   Saturday – Sunday 9:30am to 7:00pm
Activity Pool Rec Swimming Hours:  9:30am to 7:00pm daily (through October 10th, weather permitting)
Activity Pool Lap Swimming Hours: 2 lanes available Monday – Friday 9:30am – 7:00pm | Saturday – Sunday 9:30am – 3:00pm
Indoor Lap Pool Hours:  Click here to view lap lane schedule
Indoor Warm Water Pool Hours: Monday – Friday 5:00am to 8:00am and 1:00pm to 7:00pm  |  Saturday – Sunday 7:00am to 1:00pm.
Indoor Warm Water Pool Family Time: Starting Monday, September 28th | Click here to view schedule
Kids Zone Hours: Monday – Thursday  8:30am – 12:00pm & 3:30 – 7:00pm | Friday  8:30am – 12:00pm | Saturday – Sunday  8:15am – 12:00pm
Spa Hours: Appointments available Monday – Saturday. Please call to schedule.
Recreational Pick-up Basketball: Mondays & Wednesdays 6:00 to 7:00am. Register online.
Open Hoops Basketball: Mondays & Wednesdays 8 – 11am and 3:30 – 7pm | Tuesdays & Thursdays 6 – 8:30am and 1 – 5pm | Fridays 8am – 7:30pm | Saturdays & Sundays 10am – 3pm. Please read our guidelines here.
Pickleball: Mondays & Wednesdays 1 – 3pm 
Available Services:
Indoor & Outdoor Group Exercise Classes, Indoor Strength and Cardio, Indoor Aquatics, Warm Water Pool, Locker Rooms, Outdoor & Poolside Cafe, acac Waterpark, Summer Camp, Indoor Café, The Spa at acac, Bath towels starting 9/28
Unavailable at this time:  Steam Rooms, Saunas

ACAC Eagleview
Club Hours:  24/7 with member keytag
Staffed Hours:
Monday – Thursday 7:00am to 1:00 pm and 4:00pm to 7:00pm  |  Friday 7:00am to 1:00pm  |  Saturday 8:00am to 12:00pm
Kids Zone: Monday – Saturday 9:00am to 12:00pm
Available Services:
Indoor Group Exercise Classes, Strength and Cardio, 24/7 Member Key Tag Access
Unavailable at this time: Bath Towel Service

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PA Club Re-Opening Operational Guidelines

Kids ZoneWest Chester
Notes:

• Available Monday – Sunday 8:30am to 12:00pm  |  Monday – Thursday 3:30 to 7:00pm

• Access is reserved for acac members with an active membership. Service is available in 2 hour increments; no reservations required but space is limited.

• At this time, acac team members are asked to avoid physical contact with the children, unless in the event of an emergency.

• We are unable to change diapers or assist children with using the restroom – parents will be contacted to help children needing bathroom assistance.

• We are unable to feed children who need assistance.

• An age-appropriate mask policy will be enforced. Please see operational guidelines link above for further detail.

• Some toys and play structures may not be available for safety.

The Spa at acac –  West Chester
Notes:

•  Services available: massage, limited skincare services, spray tans, eyelash extensions / lifts / tinting.

•  Call the Spa at 610-436-6200 to schedule or email Beth for an appointment at bethca@acac.com

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PA Club Re-Opening FAQ

Q: How many members can be in the club at a time? How is acac going to manage capacity?
A: PA Fitness clubs have been authorized to operate at 50% capacity based on county guidance. You can check your club’s capacity prior to leaving your home at acac.clubautomation.com/capacity-status.

Q: Is towel service available?
A: Hand towels are available for member use, but bath towel service may not be available at your club location.

Q: Do I need to register for classes?
A: Due to limited capacities, all group exercise classes will require pre-registration. Please register online or using the acac app (instructions below). 

Q: Do I need to wear a mask?
A: Wearing of masks or facial coverings is required by all member-facing acac team members. Members are required to wear masks unless exercising, swimming, or showering. We will also observe mandatory face covering hours 11am-1pm daily, even during exercise. Masks are required on the p.r.e.p. healthquest area, even during exercise.

Q: How is acac going to clean the club?
A: acac has developed extensive cleaning protocols and acquired all necessary cleaning agents to thoroughly clean the club daily. All details of our new cleaning procedures and processes can be found at acac.com/clean.

Q: What screening precautions are in place?
A: Members and team members with a temperature reading of 100.4 or higher and/or failing any of the Cleared for Entry screening questions related to signs/symptoms of COVID-19 may not return to acac until he/she has documented permission from his/her doctor stating that he/she does not present a risk for transmitting COVID-19.

Q: How will acac maintain physical distancing?
A: All class capacities will be reduced to provide for 10 feet of distance between members. Cardio equipment and strength equipment will be distanced as needed or removed from service.

Q: What restrictions remain for indoor pools?
A: Indoor aquatics centers are available for member use. All swimmers should maintain six feet of distance at all times from other swimmers and follow club protocol regarding safety. Reservations are no longer required for lap swimming. 

Q: Are there parts of the club that will not reopen?
A: Steam rooms & saunas must remain closed according to local health guidelines. 

Q: How can acac support those who have underlying health conditions?
A: Virtual class offerings are included with membership and are a great way to exercise for those concerned about indoor activities.

Q: How can I reactivate my membership?
A: Simply email accountsupport@acac.com or come by the club to activate your membership.

Q: How can I start using remaining sessions on my account?
A: Any sessions remaining on your account will be there when you return and you can begin using them when you are ready.

Q: Are there any changes to the guest policy?
A: Members may bring guests for the daily fee of $12. Members may bring as many guests as there are members on the membership or one non-member family. For example, a family of 3 may bring up to 3 guests at a time. Current Members with a freeze/hold on their membership will pay a daily fee of $20. All guests must complete the health screening and a waiver before entry. Guests who are not accompanied by a member are not permitted at this time. Guest passes can be used for any area of the club including the Waterpark.

Q: How will acac deliver group exercise classes?
A: Group Classes will be delivered in several formats: inside, virtual, and outdoors at acac West Chester. Simply pick the right type of class for you when you are ready to get started. Updated group exercise schedules for indoor and outdoor offerings can be found at acac.com/group-exercise and register through member portal or app (instructions below). For virtual class registration, please visit: https://virtualhealthpartners.com/acac.

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ACAC APP / ACCOUNT HELP

• How to access the acac member portal

• How to download the acac app

• Other questions? Need account help? Email us at acacmembership@acac.com