PA Clubs Reopening FAQ

We are excited that fitness clubs have been cleared to open per Governor Wolf’s phase green plans to re-open Pennsylvania. All fitness clubs are permitted to open at 50% capacity, subject to a number of guidelines and rules designed to help clubs operate as safely as possible. We are thrilled to announce that acac West Chester and Eagleview are NOW OPEN!

The team at acac has been actively monitoring and preparing for the safe and effective opening of our clubs. With continual review of the recommendations from state and local health officials, the CDC, and our Emergency Response Team, we have put into place a comprehensive plan that meets or exceeds all guidelines set by the state of Pennsylvania for a safe return to exercise. For more information on our plans to operate, and answers to your questions including our new safety and sanitation protocols, please read below.

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ACAC West Chester
Club Hours: Monday – Friday 5:00am to 9:00pm  |  Saturday- Sunday 7:00am to 5:00pm
Activity Pool Rec Swimming Hours:  closed for Winter
Activity Pool Lap Swimming Hours: closed for Winter
Indoor Lap Pool Hours:  Click here to view lap lane schedule
Indoor Warm Water Pool Hours: Monday – Friday 5:00am – 8:45pm  |  Saturday – Sunday 7:00am – 4:45pm.
Indoor Warm Water Pool Family Time: Starting Monday, September 28th | Click here to view schedule
Kids Zone Hours: Monday – Thursday  8:30am – 1:00pm & 3:30 – 7:30pm | Friday  8:30am – 1:00pm | Saturday – Sunday  8:15am – 1:00pm
Spa Hours: Appointments available Monday – Saturday. Please call to schedule.
Recreational Pick-up Basketball: View full court schedule here. Register online.
Open Hoops Basketball: View full court schedule here. Please read our guidelines here.
Pickleball: View full court schedule here. Please bring your own racquet. Register in advance through the member portal or app.
Available Services:
Indoor & Outdoor Group Exercise Classes, Indoor Strength and Cardio, Indoor Aquatics, Warm Water Pool, Locker Rooms, Indoor Café, The Spa at acac, Bath towels, lavender towels, Jump Zone & Spider Mountain
Unavailable at this time:  Steam Rooms, Saunas

ACAC Eagleview
Club Hours:  24/7 with member keytag
Staffed Hours:
Monday – Thursday 7:00am to 1:00 pm and 4:00pm to 7:00pm  |  Friday 7:00am to 1:00pm  |  Saturday 8:00am to 12:00pm
Kids Zone: Monday – Saturday 9:00am to 11:30am
Available Services:
Indoor Group Exercise Classes, Strength and Cardio, 24/7 Member Key Tag Access, Racquetball
Unavailable at this time: Bath Towel Service

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PA Club Re-Opening Operational Guidelines

Kids ZoneWest Chester
Notes:

• Available Monday – Thursday  8:30am – 1:00pm & 3:30 – 7:00pm | Friday  8:30am – 1:00pm | Saturday – Sunday  8:15am – 1:00pm

• Access is reserved for acac members with an active membership. Service is available in 2 hour increments; no reservations required but space is limited.

• At this time, acac team members are asked to avoid physical contact with the children, unless in the event of an emergency.

• We are now offering diaper changing, Jump Zone, and Spider Mountain!

• We are unable to feed children who need assistance.

• An age-appropriate mask policy will be enforced. Please see operational guidelines link above for further detail.

• Some toys and play structures may not be available for safety.

 

The Spa at acac –  West Chester
Notes:

•  Services available: massage, skincare services, spray tans, eyelash extensions / lifts / tinting.

•  Call the Spa at 610-436-6200 to schedule or email Jacki for an appointment at jaclynl@acac.com

 

Group Exercise Reservation PolicyWest Chester & Eagleview

To allow for proper social distancing, capacity is limited in classes and advanced registration is required. We appreciate your patience over the past months as we have adapted our operations to support social distancing and safety protocols. We have listened to your suggestions and have made a few updates to our class reservation policies, effective November 1. We are hopeful this will create more opportunity for our members to attend acac classes.  

We have extended your ability to reserve your space in class up to 15 minutes prior to the class start time. 

 
​Stuff happens! If you reserve a space and need to cancel, no problem. Just make sure you do so 2 hours prior to the start time. There will be a $5 fee if you cancel with less than 2 hours prior to the start of class. If you can’t attend and fail to cancel, a no show fee of $15 will be assessed. 
 
When you check-in at the Member Services desk, don’t forget to let the team know you are attending class. They will be sure to mark you as attended.
 
Reservations for class can be made through your acac member portal or acac app. For more information on how to reserve space, click here

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PA Club Re-Opening FAQ

Q: How many members can be in the club at a time? How is acac going to manage capacity?
A: PA Fitness clubs have been authorized to operate at 50% capacity based on county guidance. You can check your club’s capacity prior to leaving your home at acac.clubautomation.com/capacity-status.

Q: Is towel service available?
A: Hand towels, bath towels, and lavender towels are all available at the front desk.

Q: Do I need to register for classes?
A: Due to limited capacities, all group exercise classes will require pre-registration. Please register online or using the acac app (instructions below). 

Q: Do I need to wear a face covering?
A: Beginning Friday, November 20, all members aged two and older must wear face coverings at all times, including during physical activity. acac expects our members and team members to follow the Pennsylvania Department of Health Universal Face Covering Policy at all times. This includes wearing a face covering when indoors and outdoors (even during exercise), when moving around the pool deck, in the locker rooms, and for children ages two and older while in the Kids Zone. Face coverings will not be required while showering or swimming.

Members who may fall into the “Section 3: Exceptions to Covering Requirement” of the mandate must notify the front desk when checking into the club. Documentation is not required; however, members will receive a wristband to wear while in the building.

Q: How is acac going to clean the club?
A: acac has developed extensive cleaning protocols and acquired all necessary cleaning agents to thoroughly clean the club daily. All details of our new cleaning procedures and processes can be found at acac.com/clean.

Q: What screening precautions are in place?
A: Members and team members with a temperature reading of 100.4 or higher and/or failing any of the Cleared for Entry screening questions related to signs/symptoms of COVID-19 may not return to acac until he/she has documented permission from his/her doctor stating that he/she does not present a risk for transmitting COVID-19.

Q: How will acac maintain physical distancing?
A: All class capacities will be reduced to provide for 10 feet of distance between members. Cardio equipment and strength equipment will be distanced as needed or removed from service.

Q: What restrictions remain for indoor pools?
A: Indoor aquatics centers are available for member use. All swimmers should maintain six feet of distance at all times from other swimmers and follow club protocol regarding safety. Reservations are no longer required for lap swimming. 

Q: Are there parts of the club that will not reopen?
A: Steam rooms & saunas must remain closed according to local health guidelines. 

Q: How can acac support those who have underlying health conditions?
A: Virtual class offerings are included with membership and are a great way to exercise for those concerned about indoor activities.

Q: How can I reactivate my membership?
A: Simply email accountsupport@acac.com or come by the club to activate your membership.

Q: How can I start using remaining sessions on my account?
A: Any sessions remaining on your account will be there when you return and you can begin using them when you are ready.

Q: Are there any changes to the guest policy?
A: Members may bring guests for the daily fee of $12. Members may bring as many guests as there are members on the membership or one non-member family. For example, a family of 3 may bring up to 3 guests at a time. Current Members with a freeze/hold on their membership will pay a daily fee of $20. All guests must complete the health screening and a waiver before entry. Guests who are not accompanied by a member are not permitted at this time. Guest passes can be used for any area of the club including the Waterpark.

Q: How will acac deliver group exercise classes?
A: Group Classes are currently being offers inside and virtually. Simply pick the right type of class for you when you are ready to get started. Updated group exercise schedules for indoor and outdoor offerings can be found at acac.com/group-exercise and register through member portal or app (instructions below). For virtual class registration, please visit: https://virtualhealthpartners.com/acac.

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ACAC APP / ACCOUNT HELP

• How to access the acac member portal

• How to download the acac app

• Other questions? Need account help? Email us at acacmembership@acac.com