policies

Below are general policies for acac Fitness and Wellness Centers. Individual club locations may have additional and/or more specific policies. acac reserves the right to change club policies and procedures at any time.

Club Closings/Inclement Weather
Incidents/Accidents
Personal Belongings
Proper Attire
Cell Phones and Other Mobile Devices
Solicitation
Changing Facilities
Fitness Center Policies (Youth Fitness & Personal Training)
Group Ex Studios and Classes
Smoking and Drugs
Alcohol
Firearm Policy
Animals
acac Outdoor Waterpark (Charlottesville, Midlothian, West Chester)
Guest Policy
Kids Zone Policies
Logo Shop Exchange and Return Policy

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Club closings are communicated to members via email, Facebook and Instagram.

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In the case of an unusual incident or an accident, please notify the Site Manager or Manager on Duty. In the event of an incident or accident outside of staffed club hours, please contact EMS as needed and notify the Site Manager or General Manager.

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acac encourages all members and guests to secure personal belongings. Lockers are available for day use only unless the member has entered into a locker rental agreement (available at select clubs). Do not leave valuables in plain view in your vehicle, and always lock your vehicle. acac is not liable or responsible for lost, stolen, or damaged personal items, whether from lockers, vehicles, or other locations on acac premises.

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Attire that is appropriate for a family club must be worn at all times. acac management reserves the right to determine whether a member’s or guest’s attire is appropriate and may deny access to any part of the club for inappropriate attire.

Shirts and shoes must be worn at all times, except in the pool areas and locker rooms. If participating in
a group exercise class performed barefoot (e.g., yoga, Pilates), shoes must be worn to and from the studio.

Bathing suits are appropriate only in the pool areas and locker rooms, and should provide moderate coverage and be appropriate for a family club. Bathing suits must be worn in the whirlpools and optionally in the saunas and steam rooms. If a suit is not worn in the sauna or steam room, you must sit on a towel. Street/workout clothes or shoes are not allowed in the sauna or steam room.

No open-toed shoes, sandals, Crocs or flip-flops are allowed in the fitness center, courts (e.g., basketball, squash, racquetball, pickleball, tennis), or in cycle classes.

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As a courtesy to your fellow members and guests, please switch your cell phone to silent mode upon entering the club.

Cell phone calls are restricted to the club lobby, café seating area, public hallways, outdoor pool areas, and parking lot. When making or taking calls in permitted areas, be considerate of those around you, and do not use the speaker function.

Use of cell phones or other devices for photography or videography is strictly prohibited in
the locker rooms (including saunas and steam rooms), Kids Zone, group exercise studios, and spa/ massage areas. Videography or photography that would include images of other members or guests is not permitted in the fitness center. Other cell phone activities (e.g., checking emails or texts, reading a book, etc.) are permitted throughout the club. In the fitness center, be courteous and do not text or read while sitting on the equipment.

Headphones are required while listening to any cell phone content, in all areas of the club.

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Solicitation of acac members, team members, and guests is prohibited unless prior permission has been given by acac management.

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To provide an inclusive environment for its members and guests, acac offers a variety of changing and bathroom facilities. Assisted changing rooms/ bathrooms are available for individuals and families needing assistance and/ or privacy. Children over the age of three are not permitted in locker rooms of the opposite sex. Gender neutral changing areas and lavatories are available in our flagship locations. acac follows all local laws and policies on locker room and bathroom use and with regards to a person’s use of our locker rooms and bathrooms based on gender identity. In states and areas that permit use based on gender identity, members and guests may use the locker room and bathroom that correspond to their gender identity. In states and areas that are silent on gender identity, members and guests must use the locker room and bathroom that correspond to the gender identified on their license, ID, or birth certificate. If you are unaware of your state or local laws, please contact your local acac club location for more information.

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General: The fitness center is available for ages 13 and older. Children ages 9-12 may use the fitness center only when under the instruction of an acac Personal Trainer or when directly supervised by a parent or authorized adult.

We recommend that children 9-12 participate in a complimentary fitness equipment orientation with an acac Personal Trainer before their first visit. Members and guests using fitness equipment do so at their own risk and are responsible for using equipment correctly and safely. Members may book a complimentary fitness equipment orientation with a Personal Trainer to learn the proper use of equipment in which they are interested.

Etiquette: Please be considerate of others. Wipe off equipment after use with the anti-bacterial wipes provided by the club. Return all weights and accessories to their proper place after use. Do not drop or throw dumbbells, barbells or Olympic bars on the floor. Do not rest on equipment between sets; allow others to “work in”. Limit use of cardio machines to 30 minutes if others are waiting. Refrain from loud grunting or yelling. Do not bring food into the fitness center and ensure all beverages are in closed, non-breakable containers. Please place used towels in the towel bins after use.

Instruction: Fitness instruction, equipment orientation and fitness training must be conducted by acac Personal Trainers only. Members and guests may not engage in personal training at any acac site with anyone (whether live or virtual) other than an acac team member, regardless of whether compensation is exchanged.

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General: Group exercise classes are available for members and guests ages 13 and older. Children ages 9-12 may take a group exercise class only when taking the class with a parent or authorized adult (unless the specific classes are designated as 13+ only).

If you are pregnant or have any medical/physical limitations, please let the instructor know before class starts.

Members may use any group exercise studio, except the Pilates Reformer Studio, for individual activities when the studio is not scheduled for a class or other acac activity/event. Use of the sound system is not permitted. Please return any equipment or accessories to their proper storage space after use. Do not move any equipment from one studio to another.

Class Reservations: Members may reserve a spot in any group exercise class on the acac app. For most classes, reservations are recommended but not required. However, certain classes (as designated on the schedule), require a reservation to guarantee a spot. As a courtesy to other members, please cancel a class reservation if you will not be able to attend. A no-show fee will be charged to anyone not cancelling or not attending a class that has mandatory reservations. Please arrive at least 5 minutes before scheduled class times in order to avoid losing a reservation.

Etiquette: Please be considerate of others. Please arrive on time for class. Wait until the previous class has ended, all equipment has been put away, and the instructor signals it’s OK to enter. Registering for a class ensures your spot, but saving spots for others is not permitted. If a class has full registration, members without reservations will be allowed into the class two minutes before class if there are openings. If
you are running late, please enter quietly without disrupting the group.

Please respect the shared studio space by storing personal items, including workout bags and backpacks, in lockers.

Wear workout attire appropriate for the class and refrain from using strong fragrances. Food is
not permitted in studios, and beverages must be in closed, non-breakable containers.

Follow the instructor’s guidance and ask for modifications or progressions when needed. Using personal
headphones, playing your own music, or creating separate routines is not permitted.

After class, wipe off equipment and mats with the anti-bacterial wipes provided, and return all equipment and accessories to their proper storage place. Do not drop dumbbells, barbells or kettlebells on the floor. Please place used towels in designated towel bins.

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acac is a tobacco-free facility, which includes but is not limited to, smoking, chewing tobacco, and vaping. acac prohibits the use of illegal drugs on premises. This includes indoor and outdoor facilities, such as the parking lots. Anyone who is under the influence of drugs is prohibited from using services and equipment or participating in programs at acac.

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Select acac clubs serve beer and wine during designated hours. Consumption is only allowed in designated areas. Alcohol consumption is limited to alcohol purchased and/or distributed onsite through acac. Anyone who is under the influence of alcohol is prohibited from using services and equipment or participating in programs at acac. acac reserves the right to card anyone wishing to purchase alcohol and will not serve alcohol to intoxicated individuals.

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Law enforcement officers are permitted to carry firearms on acac property and the firearm must be on their person at all times. Open carry is restricted to on-duty law enforcement officers. acac members and guests who are not law enforcement officers are prohibited from carrying firearms on acac property. Failure to comply with any or all of the above criteria may be used as grounds for termination of membership.

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acac members and guests may not bring animals into the facility. Service animals are welcome. Service animals must remain with their owner when onsite. acac team members cannot be responsible for watching or feeding service animals. acac is not responsible for animals in vehicles parked in acac lots. Animals in vehicles should be secured and unable to exit the vehicle without assistance from the member/guest.

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Youth members ages 10 and older may enjoy the acac Waterpark without onsite adult supervision. Guests ages 13 and older may enjoy the acac Waterpark without onsite adult supervision.  In the event the Waterpark closes unexpectedly due to inclement weather, children without an adult onsite may be brought to the club’s Kids Zone. If the Kids Zone is not open or there is no Kids Zone on the property, the unsupervised children will be brought to the Manager on Duty. Children will be asked to call a parent to pick them up within 30 minutes. Please make sure your child knows how to reach you during their Waterpark visit. In the event of an unexpected closing, children should be picked up promptly from the facility. While acac is committed to creating a safe environment for all members and guests, acac is not responsible for monitoring and ensuring the continued presence of your child at the Waterpark. Therefore, if your child leaves the Waterpark/property, acac is not be responsible for his or her safety.

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At acac our members are our first priority and we operate as a membership-based club. With that in mind and in order to accommodate our members’ guests and visitors to the area, we have the following guest policies for acac Fitness and Wellness Centers:

Guests of Members

Members are welcome to bring guests to acac. The following fees and procedures apply to guests of members:

Fees

The daily fee for guests of members is $17 for individuals 18 years of age and over and $11 for individuals ages 17 and under.

Limitations on Number of Visits

In-town guests—guests who live within twenty-five miles of acac—may use acac facilities as a guest of a member up to six times per year.

Number of Guests

Members may bring in as many in-town guests as there are members on the membership or one non-member family. Members wishing to bring in additional guests should contact the club’s Membership Director in advance of the visit to discuss special event options.

Registration/Check-In

Upon entering the club, members’ guests must complete a club waiver. Club waivers are valid for one year. Members and their in-town guests must check-in together.

First Fridays

The first Friday of every month, acac members are invited to bring a guest at no charge. All other guest policies apply.

Unaccompanied Guests

The following individuals may use acac’s facilities without being accompanied by a member:

Fee

The daily fee for out-of-town adult guests (ages 18 and up) is $25 and $12 for minor child guests (ages 17 and under). Individuals who are members of an IHRSA club receive 50% off the out-of-town guest fee.

Number of Visits

There is no limit on the number of visits for out-of-town and/or individuals who are members of an IHRSA club.

Registration and Check In

Upon entering the club, out-of-town guests and individuals who are members of an IHRSA club must show a photo ID with current address and complete a club waiver. Club waivers are valid for one year.

Guests Under 18

Guests under the age of 18 must have a waiver completed and signed by their parent, guardian, or sponsoring adult member (18 years of age or older). A parent, guardian, or sponsoring adult member must remain onsite for any guest under the age of 13.

3 Day Pass Terms & Conditions

Individuals who claim the 3 day guest pass must see membership to activate their pass. This pass is valid for in-town guests only. Guests under the age of 18 must be accompanied by an adult. All guests must have a valid form of ID. Limited to one pass per person per year. Pass expires 2 weeks from the date of submission. Pass is valid for 3 consecutive days. 

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Our onsite Kids Zone facility allows you to enjoy your workout while your children, ages 6 weeks through 12 years, participate in a variety of activities. Below are our updated Kids Zone Policies designed to provide a fun, safe, and engaging environment for your loved ones.

General Policies:

Illness Policies:

Safety and Security Policies:

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Logo Shop Exchange and Return Policy

You have 14 days from the date of purchase to return or exchange your item unwashed, with tags attached. If tags are not attached we can not exchange or refund your purchase. Please note that all sale items are final sale and cannot be returned or exchanged.

Policy updated 1.13.25